Website Policy
Please review this policy carefully before completing any registration, purchase, or payment through the Yayasan Gual Periok website.
All payments made through this website are considered final and non-refundable once payment has been successfully completed, except in circumstances expressly stated in this policy or where otherwise approved by the Management.
This Cancellation & Refund Policy applies to registrations, events, programmes, courses, memberships, and other services purchased through the Yayasan Gual Periok website.
All payments made through this website are considered final and non-refundable once payment has been successfully completed, except in circumstances expressly stated in this policy or where otherwise approved by the Management.
Customers are advised to carefully review all relevant information, including event or programme details, dates, venues, fees, participant information, and other applicable conditions before completing payment.
If a participant is unable to attend or participate in an event, programme, course, or other registered activity after completing payment, no refund will be provided.
This includes, but is not limited to, non-attendance, changes in personal circumstances, scheduling conflicts, or withdrawal from the event or programme.
Failure to attend an event, programme, course, or other registered activity will not entitle the participant to a refund.
If you believe that you have been charged incorrectly or have made a duplicate payment, please contact us with the relevant transaction and registration details.
Such cases will be reviewed individually. Any refund or adjustment, where applicable, will be subject to verification and approval by the Management.
The Organiser reserves the right to make reasonable changes to an event or programme, including changes to the date, time, venue, speakers, programme content, schedule, or other arrangements where necessary.
Such changes shall not automatically entitle a participant to a refund.
In the event that an event or programme is cancelled entirely by the Organiser, affected participants will be notified accordingly.
Where an event or programme is cancelled entirely by the Organiser, registration fees paid for the cancelled event or programme will be eligible for refund, subject to verification and approval by the Management.
Where a refund is approved, the Organiser will communicate the applicable refund arrangements and process to the affected participant.
Where a refund has been approved, the processing time may vary depending on the payment method, payment gateway, financial institution, and other relevant processing requirements.
The Organiser shall not be responsible for delays caused by banks, payment gateways, card issuers, or other third-party payment service providers after an approved refund has been initiated.
For enquiries regarding payments, duplicate transactions, cancellations, or refunds, please contact us through the contact information provided on our Contact Us page.
Please provide sufficient information to allow us to review your enquiry, including your name, registration details, transaction reference, and other relevant information where applicable.
By proceeding with a registration or payment through this website, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.
You are encouraged to review this policy before completing your payment.
Need Assistance?
If you have questions regarding a payment, duplicate transaction, cancellation, or refund, please contact our administration team for assistance.
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