Privacy Policy

Information We May Collect

Depending on how you interact with our website and services, we may collect personal information including:

• Name
• Email address
• Telephone or mobile number
• Designation or position
• Organisation or affiliation
• Registration and participant information
• Order and transaction information
• Event, programme, course, or membership information
• Communications and enquiries submitted to us
• Other information that you voluntarily provide through our website or registration process

We only seek to collect information that is reasonably relevant to the applicable registration, transaction, communication, programme, event, or service.

Registration & Order Information

When you register for an event, programme, course, membership, or other service through this website, information submitted through the registration and checkout process may be recorded and associated with the applicable order or registration.

This information may be used to administer your registration, verify its status, communicate important information, provide support, and maintain appropriate administrative records.

Ordinary website visitors are not required or permitted to create permanent customer accounts solely for browsing the website. Where applicable, registrations and purchases are processed through the registration or checkout facilities provided on the website.

How We Use Your Information

Personal information collected through this website may be used for purposes including:

• Processing and administering registrations, orders, and payments
• Confirming registration and payment status
• Communicating event, programme, course, or service information
• Sending registration confirmations, notices, updates, and reminders
• Communicating with participants through email, telephone, or WhatsApp where appropriate
• Responding to questions, enquiries, requests, and support matters
• Managing participant and attendance information
• Maintaining administrative, accounting, transaction, and registration records
• Preventing or investigating errors, duplicate transactions, misuse, or technical issues
• Operating, maintaining, and improving our website and related services
• Sending invitations or information concerning future events, programmes, activities, or initiatives that may be relevant to you

We aim to use personal information only for purposes reasonably connected with our activities, services, administration, and communications.

Event Communications & WhatsApp

Where you provide a telephone or mobile number as part of a registration, enquiry, or other interaction with us, that number may be used to contact you regarding the relevant event, programme, registration, payment, or service.

This may include communications through telephone calls, SMS, or WhatsApp where appropriate.

For example, we may use WhatsApp to provide event reminders, registration information, programme updates, or other information relevant to your participation.

Participants are responsible for providing a valid telephone number where such communications are required.

Future Event Invitations & Communications

Contact information such as your email address and telephone number may also be used to send invitations or information regarding future events, programmes, activities, or initiatives organised or supported by Yayasan Gual Periok.

You may request to stop receiving future event invitations or promotional communications from us at any time by contacting Yayasan Gual Periok or, where available, using the unsubscribe or opt-out method provided in the communication.

A request to stop receiving future promotional communications will not necessarily prevent us from sending communications that are reasonably necessary in relation to an active registration, transaction, programme, event, or enquiry.

Payment Information

Payments made through this website may be processed by an authorised third-party payment gateway.

Yayasan Gual Periok does not directly collect or store your full debit card, credit card, online banking, or other payment credentials used to authorise a transaction through the payment gateway.

Payment information required to process or authorise the transaction is handled by the applicable payment service provider in accordance with its own systems, security measures, terms, and privacy practices.

We may, however, receive and retain transaction-related information necessary for administration and verification, such as payment status, transaction references, order details, amounts paid, dates, and other relevant payment confirmation information.

Service Providers & Disclosure of Information

Yayasan Gual Periok does not sell personal information or disclose participant information to unrelated third parties for their independent marketing purposes.

However, personal information may be processed by service providers where reasonably necessary to operate our website, process payments, deliver communications, provide hosting or technical services, maintain website functionality, or administer registrations and transactions.

These may include, where applicable, website hosting providers, payment processors, email or communication service providers, website technology providers, and other service providers supporting our operations.

We may also disclose information where required or permitted by applicable law, regulation, legal process, or lawful request from an appropriate authority.

Cookies & Technical Information

Our website and the technologies used to operate it may use cookies or similar technologies.

Cookies are small pieces of information stored by your browser or device that can help websites perform functions such as maintaining sessions, remembering selections, supporting checkout functionality, improving security, and understanding how the website is used.

Certain cookies may be necessary for the proper operation of WordPress, WooCommerce, checkout facilities, payment processes, security features, or other website functions.

Depending on your browser or device, you may be able to manage or disable certain cookies through your browser settings. Disabling necessary cookies may affect the functionality of some parts of the website, including registration or checkout features.

Data Security

We take reasonable administrative and technical measures to protect personal information under our control against unauthorised access, misuse, loss, alteration, or disclosure.

Our website and related services may also rely on security measures provided by our hosting provider, payment processor, website platform, and other technology service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Users should therefore take reasonable care when submitting information online.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including administrative, accounting, transaction, record-keeping, operational, and legal requirements.

The appropriate retention period may vary depending on the nature of the information, the relevant registration or transaction, and the purpose for which the information is retained.

Where information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled in accordance with applicable requirements and our administrative practices.

Accuracy of Personal Information

We rely on individuals to provide accurate and current information when registering, completing a transaction, or communicating with us.

If you believe that personal information you have provided to us is inaccurate, incomplete, or requires updating, please contact us so that the relevant information can be reviewed and, where appropriate, corrected.

Your Choices & Requests

You may contact Yayasan Gual Periok regarding personal information you have provided to us, including to:

• Request correction or updating of inaccurate information
• Raise questions about how your personal information is being handled
• Request that you no longer receive future event invitations or promotional communications

Requests will be considered in accordance with applicable requirements and subject to information that we may reasonably need to retain for administrative, transaction, record-keeping, legal, or other legitimate purposes.

We may request sufficient information to verify the identity of the person making a request before acting on a request involving personal information.

External Websites & Third-Party Services

Our website may contain links to external websites or use services provided by third parties.

Those external websites and services may operate under their own terms and privacy policies. Yayasan Gual Periok is not responsible for the independent privacy practices, content, or security of external websites or third-party services that are outside our control.

We encourage users to review the applicable privacy information provided by a third-party service where appropriate.

Children's Personal Information

Our website, events, programmes, or activities may in some circumstances involve information relating to children or younger participants.

Where information relating to a minor is required for a particular activity, registration, or programme, the information should be provided by, or with the appropriate involvement or authorisation of, a parent, guardian, or other responsible person where applicable.

We do not knowingly seek to collect personal information from children where such information is not reasonably required for the applicable activity or service.

Changes to This Privacy Policy

Yayasan Gual Periok may update this Privacy Policy from time to time to reflect changes to our website, services, technology, administrative practices, or applicable requirements.

The latest version will be published on this page together with the applicable "Last Updated" date.

Changes will apply from the date the revised Privacy Policy is published unless otherwise stated.

Contact Us

If you have questions regarding this Privacy Policy, how your personal information is handled, or would like to make a privacy-related request, please contact Yayasan Gual Periok using the information provided on our Contact Us page.

Please provide sufficient information regarding your enquiry or request so that we can identify and respond to the relevant matter.